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Dell Service Provider Program
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Dell PartnerDirect Service Provider Program

The new Dell PartnerDirect Services Provider program offers access to heterogeneous management solutions that go both deep and wide. The Program addresses your customers’ IT service delivery quality, compliance, security, availability, and performance expectations – all from a single vendor – through subscription-based licensing, billing in arrears, as well as management and technical resources.

Dell’s solutions differentiate your offerings and drive recurring revenue by speeding new customer onboarding, ensuring scalability and visibility across multiple workloads, and by reducing operational costs.


Maximize your revenue potential with the Dell Service Provider Program


PartnerDirect Managed Service Providers

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Interested in engaging with our Service Provider team? Here’s a snapshot of the workloads where Dell adds value.

Systems Management

• Streamline management, migration, customization, and protection of Microsoft Windows-based infrastructure, as well as other platforms and enterprise applications.
• Maintain fast response times for your physical and virtual applications.
• Easily deploy virtual desktop environments to a wide variety of BYOD endpoints as well as integrate hardware, software and services from one source.
• Simplify capacity management, provisioning, deployment, and conversions in virtual environments.

Information Management

• Simplify business intelligence, big data analytics, and database management.
• Access, provision, analyze and share data from nearly any source.
• Optimize code, automate maintenance and help ensure high availability
• Accelerate Oracle and SQL Server backup and recovery while dramatically reducing storage requirements.
• Integrate applications with ease and ensure master data is accurate, complete, and updated

Data Protection

• Help safeguard your customers’ data across physical, virtual, application and cloud environments.
• Help ensure continuous, integrated data protection for the applications your customers rely on
• Help protect and preserve data with globally enforced granular controls over the entire back operations
• Take advantage of a worldwide attack identification and monitoring network to help protect your customers against viruses, zombies, spam, phishing and other attacks
• Help achieve backup and recovery SLAs and reduce your customers’ total cost of ownership for data protection
• Learn about Data Protection as a Service for MSP partners


• Help prevent intrusions with real-time visibility and superior protection for distributed enterprise networks
• Simplify security and compliance with access governance, privileged account management, identity administration and user activity monitoring
• Provide your remote users with secure access to corporate resources anytime, anywhere
• Help protect your customers and their data from advanced persistent threats, cybercriminals, spam, malware, and loss

Dell Hardware
In addition to a host of software solutions, Dell also provides market leading hardware solutions for managed services providers. These solutions enable you to deliver scalable and cost effective IT services covering all server, storage, networking and end user computing needs. You will deliver IT services at the low cost per user for target workloads in both fully managed and customer self-managed settings.

For more information, please contact the Dell managed service provider team at:

Our model supports the way you conduct business – aligning revenue with expenses – while putting more than 200 solutions at your fingertips to drive managed services capabilities.

Helping you meet the highest expectations of your customers

As customer expectations for quality, price, compliance, security and performance continue to rise, you must address diverse IT workload challenges while delivering a friction-free customer experience. And you must do all of this at a lower overall cost to succeed.

As a Dell service provider partner, you gain access to the full spectrum of Dell solutions, enabling you to support all of the IT ecosystem needs for your customers as well as to address new market demands.

  • Use Dell hardware and related firmware/software in Service Bureau model as part of and in connection with Service Provider activities, subject to Dell end-user license agreement
  • Access to the product portfolio across key competencies:
  • Systems management
  • Information management
  • Data protection
  • Security
  • Desktop virtualization
  • Servers
  • Storage
  • Networking
  • Cloud services and solutions
  • Monthly or quarterly billing in arrears
  • Service provider account management
  • Access to Dell PartnerDirect portal
  • Solution design and pre-sales technical support
  • Product training and enablement
  • Sales and marketing tools, training and support
  • Business plan assistance
  • Eligibility for product discounts
  • Go-to-market and Dell field sales engagement
  • Eligibility for market development funds
  • Solution and roadmap briefings
  • Executive-level sponsorship (select)
  • Requirements
  • Service Provider Agreement
  • Sales attainment quotas (if applicable)
  • Product and sales training as required
  • Go-to-market plan (if applicable)
  • Monthly usage reporting
  • SMB Solutions is a bundle of important software solutions that eliminate the perceived risks of adopting managed services and position you as a trusted, capable partner in the eyes of your customers.

    If your business already provides managed services or you are looking to expand into managed services, then SMB Solutions are for you. Thinking about the marketplace from the customer perspective, we identified primary capabilities (from more than 200 available through Dell Software products); these capabilities will help you differentiate your value to SMBs while driving recurring revenue at the lowest cost of operations

    Solving customer paint points

    SMB Solutions enables you to offer your customers primary workloads they want to consume to reduce the need for their own IT.

    • Migration of Exchange on demand to Office 365™ and hosted email platforms without requiring your customers to install or maintain any software
    • Backup and recovery to protect against any server failure to physical or virtual machines, and recover in minutes, when necessary
    • CloudRunner desktop and application virtualization to pair users and devices with appropriate technologies while keeping the average cost per virtual desktop to a minimum. Click here for additional information about CloudRunner.
    • Remote firewall protection to deliver the most effective anti-malware, intrusion prevention, content/URL filtering and application control capabilities with the broadest support for laptops, smart phones and tablets

    Flexible pricing and licensing
    Simply purchase what you need on a monthly basis according to your customer revenue model, and expand and scale as needed. Software licenses and hardware (where needed) are available a la carte and through bundled packages.

    Easy-to-use web portal enables your success
    The MSP Accelerator (MSPa) is the enablement portion of the SMB Solutions bundle. Accessible from Dell PartnerDirect, it includes everything you need to confidently sell and competently deliver individual solutions or entire bundles:
    - Product datasheets
    - Sales training tools
    - Customer-facing presentations and success stories
    - Co-marketing content and demand-generation support
    - Direct Q&A line to the service provider team and to product experts

    Visit MSP Accelerator

    What is FWaaS?
    FWaaS stands for “firewall-as-a-service” and includes all the technology required to provide a FWaaS offering to your customers.  Available from Dell SonicWALL exclusively to our Service Provider partners, FWaaS combines the firewall appliance with security and management software plus all related support and subscription services into a single bundle with a monthly subscription price. 

    There is no upfront cost or investment. The FWaaS program aligns service provider recurring revenue with a recurring expense model allowing you to grow your business more effectively.   

    What is included in FWaaS?
    The new Firewall-as-a-Service offering creates a powerful, single security solution consisting of the following three products:
  • Comprehensive Gateway Security - all-in-one network protection that combines gateway anti-virus, anti-spyware intrusion prevention, application intelligence and control, content filtering, firmware updates and 24X7 support onto a high-performance deep packet inspection firewall. 
  • Dell SonicWALL firewall is a powerful Unified Threat Management (UTM) appliance that enables all of these services. Each appliance bundles all hardware and services needed for comprehensive UTM network protection from a wide range of emerging network threats.
  • The Global Management System (GMS) provides Service Providers with a powerful and intuitive solution to centrally manage and rapidly deploy Dell SonicWALL firewall, anti-spam, backup and recovery, and secure remote access solutions.

  • All of the above components are bundled into a convenient and attractive monthly subscription price with no upfront investment required. 

    Who qualifies?
    To qualify, service providers must
    1.    Provide FWaaS to end customers with hosted or managed IT services, and
    2.    Deliver FWaaS in a recurring billing model

    Ready to join the Program?
    -    For general inquiries or to join the Program, email us at

    Service Provider Resources

    • Program Brochure
    Overview Datasheet
    White Paper
    SMB Solutions Datasheet